Travel and Leisure

A recent Deloitte study of Travel, Hospitality and Leisure (THL) revealed that almost half of respondents were indicating lower THL spends in 2009/10. Given unprecedented competition customers are increasingly looking to expand their global presence, increase wallet share and spread risk. Innovation and cost management will be a distinct challenge in an economy characterized by a negative outlook.

OneWorld Connections is ideally poised to handle both your inbound and outbound calls and we have extensive experience in managing back-office work in critical areas such as reservation sales, e-mail support, web support, loyalty programs etc. We have an extensive industry knowledge & expertise across various geographies & languages. OWC has strategic ties with partners to provide multi-lingual support.

Solutions include:

• Booking & Ticketing
• Corporate travel
• Travel analytics
• Customer care
• Customer acquisition
• Customer retention

• Up sell and Cross Sell
• Lead generation
• Telesales
• Billing & payment
• Loyalty program management