Customer Service Solution

Based on years of experience in handling the entire spectrum of Customer Relationship Management, OWC’s proprietary Customer Service Solution delivers a superior customer service experience through:

  • State of the art and scalable technology platforms
  • Integrated performance monitoring tools
  • Industry recognized domain training & certification programs
  • eLearning and language tools to support training

Our Customer Service Solution is broadly categorized into 2 main thrust areas:

  • Voice Support
  • Non Voice Support
Voice
  • Inbound customer service/care
  • Technical support
  • Up sell
  • Cross sell
  • Toll free services
  • Product / Service promotion
  • Outbound sales
  • Outbound marketing
  • Lead generation
  • Outbound collections
  • Complaint handling
Non Voice
  • Chat
  • Email support
  • Data processing
  • Online payment processing
  • Online order processing
  • Order fulfillment
  • Order Management
  • Claims processing
  • Refund processing
  • Web Marketing & support
  • Search Engine Optimization
  • Payment & billing
  • Ticket management
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