Customer Service Solution
Based on years of experience in handling the entire spectrum of Customer Relationship Management, OWC’s proprietary Customer Service Solution delivers a superior customer service experience through:
- State of the art and scalable technology platforms
- Integrated performance monitoring tools
- Industry recognized domain training & certification programs
- eLearning and language tools to support training
Our Customer Service Solution is broadly categorized into 2 main thrust areas:
- Voice Support
- Non Voice Support
Voice
- Inbound customer service/care
- Technical support
- Up sell
- Cross sell
- Toll free services
- Product / Service promotion
- Outbound sales
- Outbound marketing
- Lead generation
- Outbound collections
- Complaint handling
Non Voice
- Chat
- Email support
- Data processing
- Online payment processing
- Online order processing
- Order fulfillment
- Order Management
- Claims processing
- Refund processing
- Web Marketing & support
- Search Engine Optimization
- Payment & billing
- Ticket management