Shared Services

OneWorld Connections offers a suit of specialized shared services platforms allowing it’s customers to focus on core businesses. Our suit of shared services help capitalize some of the benefits of best in breed talent & also benefits due to economies of scale achieved by combining some of the non core functions of an organization.

We offer end to end integration of these shared services by leveraging on our extensive knowledge in running these services supported by most of the leading platforms.

Human Resources Outsourcing
  • Payroll and benefits management
  • Personnel records maintenance
  • Leave and attendance
  • HRMIS record generation
  • ERMS design
  • Separation processing
  • Performance system design
  • Recruitment
  • Onboarding
  • Training needs analysis
  • Training curriculum design
  • 360 appraisal systems
  • Executive coaching
  • Assessment centers
  • Psychometric profiling
  • Competency mapping
  • Leadership development
  • Background verification
  • Reference checking
  • HR process design

 

Finance & Accounting Outsourcing

Procure to pay

  • Transaction processing
  • Accounts payable
  • Travel and expense processing.
  • Financial integrity
  • Vendor statement reconciliations
  • Interface management
  • Payment accuracy controls.
  • Help desk
  • Vendor self-help portals.

 

Order to cash

  • Collections and accounts receivable
  • Managing and processing collections
  • Maintaining ledger
  • Applying cash.
  • Order management and billing
  • Managing contracts and sales orders

Order-to-cash analytics

  • Authorizing and managing credit
  • Revenue assurance activities.

Record to report

  • Asset and transactional processing, including fixed assets, intercompany accounting and cash management and banking.
  • Period close and data integrity, including master data maintenance, account reconciliation and analysis.
  • Financial and government reporting, financial, tax, management and regulatory reporting.

 

Workforce Management

  • Forecasting
  • Scheduling
  • Real time monitoring
  • Leave management
  • Policy management
  • Vacation Scheduling
  • Staffing projections
  • SLA management
  • MIS & Reporting
  • Shift utilization
  • WFM tools management

 

Quality Assurance

  • Call monitoring
  • Quality checks
  • Call logging
  • Feedback delivery
  • Compliance checks
  • Call calibrations
  • MIS & reporting
  • Quality consulting
  • Analysis and trending
  • SLA management
  • Adhoc reports
  • Process improvement consulting
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